Risk & Reward Charting Tool

EricYu

Hi Mark, I am having trouble with the updated version of Risk & Reward Charting tool, it just simply don't work somehow, once I adjust my TP & SL, it just wouldn't let me execute the buy or sell. Checked the log, does not show any errors. I am a FTMO trader, could it because of the FTMO platform? It used to work fine until I installed the update. I make sure I tick off the indices when I am not trading indices. Also changed my default setting to units instead of lots. Still doesn't work, and this message keeps pop up saying "cBot clickalgo risk reward tool has not stopped within 5 seconds on demand. All running instances were forced to stop. Number of stopped instances:2"

EricYu

Also tried reinstall the cbot, closed all chart and reopen ctrader etc, still the same..

Mike

Hi, Eric,

You will not be able to open pending orders if the price target line is in the wrong place, try with a market order first. Also, check the log for the latest version as it should be version 2.3.0, if you have an older version, download the latest from your account downloads.

https://clickalgo.com/customer/downloadableproducts

It is worth also reading the updated user guide. https://clickalgo.com/risk-reward-control-panel

EricYu

Hi Mike, pending orders works fine, it's the market order that does not work, it just freeze there and do nothing. I have only just downloaded the latest version here is what my log looks like.

Mike

ok, try again and see what happens, if you still get the same issue, share a screenshot of your chart with the tool and your settings, including the symbol. A video would be even better. I need all the information to duplicate your issue.

Some of the historical cTrader updates caused our products to freeze, this is a common issue for all cBots for everyone.

EricYu

Hi Mike, just restarted my PC and tried again, but still no luck. This new trading PC was bought only 3 months ago. Please see the images below, one new message popup today is "if you wish to create another market order for the same symbol, you need to stop the robot and change the cbot instance name setting to something unique", I'ts weird because i had no any other cbot running by the time at all.

Also noticed that everytime I close the cbot, the charting page will also close too which never happened before. Please see all the images below for your reference.

Mike

Hi, Eric,

It works fine on IC Markets, it may be the FTMO version, I submitted a market order for US30.

Can you test with IC Markets or another broker and see if it works?

I also noticed you have the order confirmation option selected, turn this off, maybe the order confirmation window is hidden behind the other windows waiting for you to click on OK.