cTrader Guardian Angel Dashboard

BullishHabanero

I purchased this product today - but it doesnt up properly. After closing all trades it is still registering unrealised positions, the equity is wrong and the balance is wrong. If I cant trust it to get the basics right how can I trust it to protect my account??

https://clickalgo.com/advanced-risk-manager

Mike

Hi, Let me help you, can you show me the automate tab log?

also which broker and version of cTrader are you using.

and do you have another copy of cTrader running?

Mike

I can see you downloaded the free version, if you could provide the log information as a text file, I can see if there are errors.

BullishHabanero

Hi - Its not the free version its the paid version

BullishHabanero

risk-assisstant-log.txt

874B

BullishHabanero

Broker is IC Markets
Version 4.5.9

Mike

I see a possible cause of the problem, while I am investigating, can you tell me which settings you had turned on?

BullishHabanero

The only setting I had turned on was in Account Alarms tab, Drawdown Risk Exceeds and it was set to close all positions at 10%

Sophia

Hi Hanabero,

While we investigate this issue, feel free to request a refund if you are unhappy with the product, Mike will try and fix it on Monday if there is a problem, but it may be isolated to your PC or configuration.

It is also worth noting when cTrader releases updates these have been known to cause side affects in our products which we fix as soon as they are reported.

BullishHabanero

Hi - I will wait for Monday and see if there is a fix, I do want the product as long as it works of course.

Are there any other products that can close all open position at a certain drawdown level?

Thanks

Mike

I found a problem when all trades are closed the account equity and balance are not updated, when any position is open this value is updated on each price change (tick). I am currently working on a fix.

BullishHabanero

ok Mike, thanks

Mike

Update Published v2.3.3

I have just published an update to fix a bug where the dashboard was not updating the balance and equity when trades are all closed. You can download the update from your ClickAlgo Downloads.

BullishHabanero

Thanks Mike I will test and report back

BullishHabanero

Doesnt seem to have worked

Just to confirm this is V 2.3.3 ?

Mike

yes, version 2.3.3, you can find this in the about tab.

Please can you provide the exact steps to reproduce the issue you are having?