NinjaTrader Risk Management Assistant Installation

trend26

Hello, I recently purchased the NinjaTrader Risk Management Assistant. I downloaded it and I see it in my Documents, but when I go to my Strategies window on my NT Platform I don't see it listed. How do I actually make it appear as an option in my Strategies window? Also, do I have to unzip the file in my Documents folder? Thanks, trend26

Mike

You need to unzip the file and add it as a NinjaTrader Add-on, below is a video and tutorial to help you.

User Guide

you can also find help on using the product together with a video tutorial on the NinjaTrader Risk Manager page.

trend26

OK, thank you.

trend26

Mike, I followed your directions and I am getting the same response. The unzipped files are on my desktop while I am in NT trying to import ClickAlgo. When I click on the file name as I am importing them I then get a response "no items match your search". Please advise. Thanks, trend26

Sophia

You do not need to unzip the file to import it into NinjaTrader, download the file again and import the zip file, I just tried it and it works fine.

trend26

Yes, but Mike told me to unzip the file??

This is from Mike, you can read in the thread above.- "You need to unzip the file and add it as a NinjaTrader Add-on, below is a video and tutorial to help you." Then he sent me info I had already watched and followed, again to no avail.

So, if it worked for you and it's not working for me I am doing something wrong. Please clearly explain to me what I am doing wrong, and then clearly give me the fix. Thank you.

Sophia

Hi, sorry you have not resolved this yet, have you followed the instructions from NinjaTrader?

https://ninjatrader.com/support/helpGuides/nt8/NT%20HelpGuide%20English.html?using_3rd_party_add-ons.htm

You can also find the steps below.

Installing 3rd Party Add-Ons

After you have downloaded 3rd Party Add-On, they can be imported from the NinjaTrader Control Center.

From the Control Center window select the menu Tools > Import> NinjaScript Add-On... to open the "Import" dialog window
Select the file you want to import
Press the "Import" button

If this does not work, tell me the error message you receive, if it installs with no error message, have you tried to open the add-on?

Can you also tell me the version of NinjaTrader you are using?

trend26

Sophia,

thank you for your response. I've smoothly and successfully installed a 3rd Party Add-On about 6 weeks ago, no problems, it works perfectly. So, I am familiar with how to follow the few simple steps. For some reason it appears as if my computer is not "accepting" ClickAlgo's software. When trying to import I am getting an error message which says, "File "ClickAlgo.AlarmManager Add-ON' already exists on your PC. Would you like to replace the existing file?" If I click Yes nothing loads, and if I click No nothing loads. Please advise.

Thanks,
trend26

Sophia

It looks like you may have installed a trial in the past or its already installed, have you tried overwriting all the files when you install it.

Have you also tried starting the alarm manager, do you know how to access it., from the control panel you select new and at the bottom of the list you will see the alarm manager

trend26

Hello Sophia,

I had a friend who works at Oracle and is a competent computer consultant do a screen share with me yesterday. He said that the clickalgo download doesn't have an executable file associated with it, that is why it is not working. Can you help me with this please? It looks as if I haven't received all the necessary files. Just a reminder, we had a third party bot written for us about 2 months ago and it installed on my computer with no problems and works perfectly as designed. Please advise.

Thanks,
trend26

Mike

This is correct, there is no EXE, you install by following the official NinjaTrader installation instructions for an Addon, did you follow the links Sophia provided?

https://ctrader.info/d/1167-ninjatrader-risk-management-assistant-installation/9

According to your messages above it is already installed, did you also try to find it as described here: https://ctrader.info/d/1167-ninjatrader-risk-management-assistant-installation/11

ATS or trading bots are not the same as a NinjaTrader Add-On, it would be good for your friend to read the link below.

https://ninjatrader.com/support/helpGuides/nt8/NT%20HelpGuide%20English.html?using_3rd_party_add-ons.htm

Also make sure you watched this video on how to install the Add-On: https://www.youtube.com/watch?v=YO0K_Jo4Dgk&t

If you are still having difficulties after all the above, you can request a refund if it is within the 14-day cooling-off period.

You have a few days left until the refund option expires.

trend26

I've done everything you've told me to do, at least 5 or 6 times, same error messages. The day I first learned about clickalgo I purchased the product, that's the initial download, and I had the "existing file" error message the first time I tried to add it on. ONCE AGAIN, I downloaded the Risk Management tool, overwrote the supposed existing files and still, clickalgo isn't loading up as a NT addon. Can you please issue me a refund? Thank you.

Mike

First, see you can find it when you click on the new item in the menu, if it is not there then you can request a download. You can do this yourself from your account within 14 days.

It is not in your strategies window, you access the Add-On from the main control panel by clicking on the NEW menu item.

PLEASE NOTE IT WILL BE AT THE BOTTOM OF THE MENU LIST AND IT IS CALLED "ALARM MANAGER"

Sophia

Hi, Laurence,

I have noticed you have still not registered the product yet, you can contact me if you need further assistance.

trend26

Sophia,

Hello, I was so engrossed in trying to get my ClickAlgo software successfully loaded onto my computer that I missed the 14 dat refund window. As you are aware of if you peruse this thread, I was never able to successfully download and install the ClickAlgo NT Risk Management software. I would like to request again that you please refund my purchase price atr your earliest convenience.

Thanks,
trend26

Mike

As we cannot identify you here, please send an email to sophia@clickalgo.com requesting a refund, as long as you have not registered a trial version or registered a paid version we should be able to process it for you.

Please include your order number.