Risk & Reward Tool Blank Settings Screen

Tomsaar

As stated in the title, same happens to me in the Free version of the tool.
Tried downloading an updated version of .NET and didn't help.

Mike

Hi, Tom,

The issue will be with your PC as there are 100's active users with no issues, to help you please tell me what operating system you are using, also have you installed all the service updates?

I see you have the tool minimised and no charting displayed, can you tell me the steps on how you produced the blank screen?

Try removing all indicators and just use the risk-reward tool, see if you still get the blank popup.

Tomsaar

Hey Mike thank you for the response, I'm running Windows 10 Pro on my system.
Could you be more specific about which service updates?

Mike

service packs.

can you provide steps to reproduce the issue, first remove all other indicators.

Tomsaar

OK so i've checked and I have the latest Windows service pack installed, I've also removed any other indicators and the same problem occurs.

I load the risk reward tool and I can load the long / short positions on the chart, and also execute orders through the tool.

However as said, the moment I press the settings button on the tool the blank screen pops up.
Any further suggestions?

Sophia

Hi Tom

Can you open the cBot log tab and tell me what it says, this may help identify the issue.

https://clickalgo.com/save-cbot-log

I would also try the tool on another PC.

Tomsaar

Hey Sophia, another PC is not an option for me.

This is all that the log says:
01/06/2023 11:42:56.046 | CBot instance [ClickAlgo Risk Reward Tool Trial, XAUUSD, m5] started.
01/06/2023 11:42:57.749 | Version 2.4.2, last updated 11.05.2023 - minor update.

Sophia

It looks like your PC is missing the DOTNET framework 4.6 which should be installed in Windows 10 and 11 as standard, the error you are getting is common when this package is missing. Unfortunately, there is not much we can do, I would suggest making sure you have installed all the Windows updates.

This may help see if you have the framework installed.

https://www.windowscentral.com/how-quickly-check-net-framework-version-windows-10

If you do have the framework installed then your PC will be missing some standard libraries.

Tomsaar

I've checked and the latest framework is installed.

Thank you for the support but seems like there is no solution.

Nordin1975

Has the issue been solved by now? I have the same blank screen.

DOTNET framework 4.8

Sophia

Install the Telegram testing tool and tell me if you see the popup window.

https://clickalgo.com/telegram-setup-test

Nordin1975

Same thing..

Sophia

try and install the DOTNET Framework 4.6 and see if it works.

https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net46-web-installer

Nordin1975

The installation cannot occur because: ".NET Framework 4.6 or a later update is already installed on this computer".

Sophia

Can you tell me the version of the operating system you are using and the version of cTrader?

Also, do you see any error messages in the cBot log?

Nordin1975

Sure,

Edition Windows 10 Home
Version 22H2
Windows Feature Experience Pack 1000.19044.1000.0

cTrader version: 4.3.23

Log:
31/08/2023 11:22:11.013 | Version 2.5.0, last updated 07.08.2023 - bug fixes.
31/08/2023 11:22:10.842 | CBot instance [ClickAlgo Risk Reward Tool Trial, US 30, m5] started.
31/08/2023 10:24:53.161 | CBot instance [ClickAlgo Risk Reward Tool Trial, US 30, m5] stopped.
31/08/2023 10:24:02.193 | Version 2.5.0, last updated 07.08.2023 - bug fixes.
31/08/2023 10:23:54.630 | CBot instance [ClickAlgo Risk Reward Tool Trial, US 30, m5] started.
31/08/2023 09:46:36.909 | CBot instance [ClickAlgo Message Channel Test, US 30, m5] stopped.
31/08/2023 08:57:27.137 | CBot instance [ClickAlgo Message Channel Test, US 30, m5] started.
31/08/2023 08:57:26.559 | CBot instance [ClickAlgo Message Channel Test, US 30, m5] stopped.
31/08/2023 08:56:52.277 | CBot instance [ClickAlgo Message Channel Test, US 30, m5] started.

Sophia

I have tested it on a Windows 10 Pro PC using cTrader version 4.8.23 and everything was working ok.

Make sure all your service packs are ok, consider upgrading to Windows 11

Nordin1975

I am using Windows 10 Home, could that be the cause?