Cbot Not Picking Up License / Cannot Access Website

davcartep

I use the paid 'Risk Reward Tool' (last use yesterday) but today the licence check process an error message that confirms 'We cannot connect to our licensing server'.

Also, I cannot access your website (tried via various browsers).

Please advise.

Thanks

David

Sophia

Hi, David, we had some issues with our server in the morning for a few minutes, it should be ok now.

Please confirm you can now connect.

davcartep

Hi Sophia

Thanks for responding. Still the same for me.... cannot access. Tried restarting and deleting / reapplying instance but no joy.

Thanks

David

Sophia

can you tell me your geo location?

also, please confirm you are connected to the internet.

Your firewall or anti-virus may be blocking the IP address.

try pinging license.me.uk

https://www.pagerduty.com/resources/learn/ping-network-testing-connectivity/

davcartep

London UK.
Internet connected and all other websites accessible.
Tests confirm connectivity via mobile data so looks like the issue is with me and specifically your website but not sure what it is as tried disabling firewall and tried other browsers but cannot connect to your website / IP through my standard WIFI.
I'll keep trying.

Thanks anyway

Sophia

Your IP was blocked by our guardian service, I have unblocked it, not sure why it did that.

davcartep

Thanks. Working now :)