Smart Terminal doesn't show its panel

nirpet

I recently downloaded and installed Smart Terminal and proceeded to click the play button on cTrader. Although I saw a green flickering icon and the button changed to a red rectangle, I am unable to view the panel.

https://clickalgo.com/scalping-tool

Can you help?

Pipster

You should see the license activation window, it may be hidden behind the other windows, also look at the cBot log, see what it says.

nirpet

After clicking "next" in the activation window, the panel doesn't appear. I tried to search for the window but it is not there. How do I look at the cBot log?

nirpet

I found what you called the cBot log - I don't see there any message.

Again, I don't see the panel.

Mike

Share a screenshot of the cBot log.

What operating system are you using?

I would also try it on another PC, it looks like your operating system may have an issue running this product.

nirpet

Edition Windows 10 Home
Version 22H2
Installed on ‎18/‎03/‎2021
OS build 19045.3086
Experience Windows Feature Experience Pack 1000.19041.1000.0

Processor Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz 3.10 GHz
Installed RAM 32.0 GB (31.8 GB usable)
System type 64-bit operating system, x64-based processor

nirpet

I see under Documents/cTrader/Journals/PepperStone a file - Journal-2023-07.txt
Is this file cBot Log?

Mike

When you start the cBot, make sure you allow full access rights.

Make sure you are viewing the TradeWatch panel at the bottom of the screen, open the Automate tab to see the log.

When you click on the Next button the panel will be displayed, make sure it is not hidden behind other windows.

If you need help, watch this video tutorial. https://youtu.be/YZnFC_8f5lM

If you are new to cTrader Automate, look at the help centre. https://help.ctrader.com/ctrader-automate/

If you still cannot see the panel, try it on another PC.

nirpet

This is what I see in cTrader - I don't see the panel.

How do I remove Smart Terminal and install it again?

Mike

You can scroll to the bottom of the product page for instructions.

https://clickalgo.com/scalping-tool

It's a popup floating panel so it could be anywhere on your screen, it may even be off-screen if you use dual monitors.

If it's on your screen somewhere, you will see the icon right of the cTrader icon in the taskbar as below.

If you still cannot see it then there is not much more we can do, I recommend you try it on another PC or find a similar tool with another cTrader software provider.

nirpet

I am having trouble with the panel, as it doesn't seem to be functioning properly.

I have been unable to locate the icon for it on the taskbar, and even after checking the Task Manager, I have not been able to find any relevant window.

My broker, PepperStone, was, unfortunately, unable to provide assistance as the cBot in question does not belong to them.

I have attempted to seek help by opening a ticket on the cTrader forum but have yet to receive a response.

I would greatly appreciate any additional help or guidance you can provide me with to get this panel up and running, as I am eager to use it.

Sebastian

I am 100% sure the issue is with your PC as the community is already using this and I see no one else reporting any issues, I don't think ClickAlgo or Spotware can help you on this occasion. Have you tried using a different PC as suggested, even a VPS?

nirpet

I found it.
My computer's Regional Format was Engish (Israel).
I changed it to English (United States).

Smart Terminal is working!!!

PLEASE FIX THIS BUG!!!