As you are past the 14-day refund period, you need to give us a chance to correct any possible issues, I understand you have been in contact with the vendor, but unfortunately, this is over the holiday period when they may not be working.
https://clickalgo.com/marketplace-terms-of-service
My last response from them was that the product is working ok, as they are probably on holiday, I will test the product myself. After a quick test, I can confirm the emails are being sent as shown below.
I also tested the Telegram message and it's working fine, please see the message it sent below.
Reasons No Messages Sent
- No alerts, check the cBot log for signals.
- cTrader email not configured correctly. how to set up.
- Your GMAIL account is blocking cTrader. how to fix it.
- Your Bot token is incorrect or may have spaces.
- Your telegram bot has fallen asleep, send a message to wake it up as shown in image above.
