Crashed in OnStart with BadImageFormatException

Sophia

A customer reported this issue, it can happen if you are using an older version of Windows.

Please provide the version of Windows you are using with the tool, so we can investigate.

Pipster

I had this error before, you need to upgrade your operating system to Windows 10 as a minimum.

Probably using Windows 7 or XP.

mferialdi563

SORRY BUT INSTALLED ON WIN10 AND NET6 SYSTEM THE PROGRAM DOES NOT ALLOW YOU TO LOAD THE KEY AND THEN NO FORM APPEARS TO INSERT THE REQUESTS FOR THE STRATEGY. IF SOMEONE CAN HELP ME MAYBE WITH BETA 1 I WOULD BE GRATEFUL.

Sebastian

Can you share a screenshot of the error message?

The tool works on my PC fine, as the people say above the error you are having is common when you have either an old version of Windows or you have not updated your Windows service packs.

Can you answer the questions below, so I can help you?

Have you tried installing it on another PC?
What is the version number of your copy of Windows 10?
Who is your broker?
What is the version of cTrader Desktop you are using?
Share a screenshot of the error message you get.
Tell me what you are doing to get the error?

Could you also not write in capitals as this is seen as shouting? :-)

mferialdi563

Good morning Sebastian, I'm sorry but my English is not perfect, which is why I turn to a translator, who often interprets my words incorrectly.
At this moment I have downloaded the ASB trial on Windows and the Beta 1 copy in both cases gives me the same error:
"Crashed in OnStart with COMException the access code is invalid"
"Crashed in OnTick will null reference not set to an instance of an object"

Also I have a 2022 macbook where I installed Ctrader, Net 6, VS Code here I installed ASB Beta 1
"Crashed in OnStart with COMException the access code is invalid"
"Crashed in OnTick will null reference not set to an instance of an object"

Mike

Hi,

The product does not work on the Mac, only a Windows PC.

Can you tell me the version of Windows you are using, is it Windows 7, 10 or 11?

mferialdi563

Mike

I need the version of Windows you are using, can you tell me this?

How to find a version of Windows

It would also be better to take a screenshot of the version of Windows and post this, I have shared mine below.

Please also read the prerequisites for running the application.

mferialdi563

Mike

Thank you, I would first make sure you have installed all the service packs for Windows 10, you can see if any updates are pending. If your Windows 10 is up to date, follow the instructions below.

Open a command console. (help)
Run this command dotnet --list-runtimes
Copy the results in Notepad and upload them as a text file or take a screenshot.

Here is an example from my PC.

You can follow the link below for more information.

How to check that .NET is already installed

The Algo Strategy Builder requires NET 6 runtime on your PC, this should already be installed as part of cTrader Desktop for Windows, it is strange that the cBot does not work on your build of Windows.

Potential Fix

I recommend that you upgrade to Windows 11 if possible.

mferialdi563

Good morning Mike, I wanted to let you know that I previously purchased Algo Strategy Builder, but it never worked.

Mike

I am unsure why it does not work on your PC, you are the only customer to report this issue so far, and my recommendation is to upgrade to Windows 11 if possible. If you cannot upgrade, see if you can use another PC.

In the meantime I would not purchase any of our products that use a graphical user interface, always download a trial version.

You can also use software from a different company that provides tools for cTrader.

mferialdi563

Thanks for your interest.

Mike

I have published 2 versions of the same product, one is for high-resolution monitors with a custom display setting and the other is for standard monitors, please delete the version you are using and download the standard version. Let me know if it fixes it.

https://clickalgo.com/customer/downloadableproducts