Algo Strategy Builder Blank Screen

hatthakon

Sophia

Are you just seeing a blank screen when you start it?

If so, can you tell me what version of Windows you are using?

hatthakon

my Windows version is 11

Sophia

Thanks, I see you are using version 4.9 of cTrader, we will test and get back to you today.

hatthakon

I've tried it on other models and it doesn't work either.

Sophia

Can you look in the cbot log and tell me if it shows any errors

hatthakon

Do you mean this page?

Sophia

You need to click mouse on cbot instance, start cbot and the cbot log will show below.

Mike

Hi, Hatthakon, you are the 2nd customer to report this issue and I have published 2 versions of the same product, one is for high-resolution monitors with a custom display setting and the other is for standard monitors, please delete the version you are using and download the standard version. Let me know if it fixes it.

https://clickalgo.com/customer/downloadableproducts

hatthakon

My Windows is 64-bit version

Mike

Take a look at my message again, I had to change it, try downloading the standard version.

hatthakon

I installed the standard version as recommended but nothing changed. Is it possible that my CPU Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz 2.30 GHz is too little?

Mike

The issue is the installed operating system you are using, I will create a new trial build and remove anything I feel could be causing this issue and post a trial copy here for you to test. I hope to do this in a few hours.

Mike

Please download a trial copy from the website and in the log tab it should show build v1.1.1

let me know if it now works.

hatthakon

Still can't use it.

Sophia

That is a pity, you could try and install it on another computer or request a refund.

hatthakon

I've tried using it on another computer but the problem is the same. I am very interested in this product. And I can't request a refund. Refund request rejected Because the 14 day trial was downloaded ago.

Sophia

Did the trial work? Or does the beta version work?