ctrader smart scalping tool license issue

egormaz13

hello im using a new desktop computer and bought a new license bot the ctrader smart scalping tool, but at the moment of verifying the license , its using my older previous bought license instead of the new one, giving me an error of maxing out the license, which is not the case i just bought a new one. please help

egormaz13

i want a refund, is not allowing me a refund for the just purchased license that i just bought, please contact me, it still within the 14 day policy. i wasnt aware i could erase one of my other device on my previous bought license(45057). i want a refund for order 53682, the refund page and help support page is not working.

Sophia

Can you confirm that you purchased the product again because you thought you needed to do this for it to work on another computer and you made a mistake and wish to return the last order and get a refund?

egormaz13

Yes, i wanted to use it on my new device, now i dont have any use for the new license(which is not working, im not even getting access it, once i re install the bot it brings me back to the one i purchased a year ago). I dont have any issue with the one i purchased a year ago, but now i bought something that seems like im not even able to use.

Sophia

I can register the product for you, just share the machine key here, don't worry its safe.

Let me know if you want to return the product instead.

egormaz13

Hello, yes i want to return the product instead. A refund to my paypal account.

Mike

Done.