Ctrader QuickFx terminal not appearing on chart

erwin0016

QuickFx Fx Terminal not showing on chart after downloading, registering, and installing on Ctrader.
The blue button (bottom left corner of the chart) turns red which seems to indicate that it's loaded but one can see it on the chart.

https://clickalgo.com/quickfx-trading-terminal

Broker name: Pepperstone
Trader UTC - UTC + 3

Mike

Hi, Erwin,

As you have purchased this product I can offer you remote support where I will need to connect to your laptop, if you agree just follow the link below and send your credentials to mike@clickalgo.com

https://clickalgo.com/remote-desktop-support

The issue will be with your PC configuration, if we cannot find anything or you are unable the provide remote desktop support, your only option will be to request a refund.

erwin0016

Thanks Mike. I send the connection details to mike@clickalgo.com

Mike

Hi, Erwin, thank you for your patience, this bug has now been fixed and you can download the update from your ClickAlgo account downloads.

https://clickalgo.com/customer/downloadableproducts