Product needs Registration everytime

AMihail91

Boxify wanting me to register product every cTrader launch

How do I fix this?

Mike

The standard behaviour of indicators from our website is that you will need to verify the license each time you start cTrader, but after this each time you add an indicator to a chart you will not see the license verification window.

https://help.clickalgo.com/account/registration/#paid-activation

AMihail91

There is no way to have it perform the same way as the cBots do? I tick a "never show this again" box and it automatically knows it's already registered.

There is also a bug if I have multiple charts open with this indicator active and I click "Register product" on the chart that opens first it doesn't reflect across all the open charts. Clicking "Register product" on the rest of them causes the indicator to become "stuck" on "waiting for next tick to update."

Mike

I just tested on 3 charts, you need to click on the license verification form for each chart, if you see the waiting for the next tick message, just refresh the chart, it's not stuck, but I agree it needs removing.

It looks like a bug, we will investigate.

An easy fix is to refresh all the charts after you have verified the first license.

AMihail91

Seems like a bug right? Very annoying to have to even click register every time - perhaps the code from the cBots that makes it so it "never asks again" can be implemented? :)

Mike

Yes, this seems the best option.

Mike

It looks like we will not be updating the products anytime soon, so in the meantime if you are unhappy with the product you can request a refund from your ClickAlgo account.

AMihail91

This is sad to hear - it's a great indicator!

Mike

This is a vendor product, I will post on here once we have an update if possible, it could be a week.

Sophia

We have updated many of our indicators to only register once and when you restart cTrader they are preloaded.

We will be contacting all vendors to upgrade their products.

Sophia

An update has been published which fixes the issue with the registration window showing each time.

You can download the update from your ClickAlgo account downloads.