Registration Screen Missing on MacOS

lalac

Hi there!

I installed the last version of Pivot Point Pro from my account but it doesn't work. I can launch the indicator but there isn't any lines displayed. I guess there is an issue on this screen:

https://clickalgo.com/pivot-points-pro
I can't see any line to configure.

I'm using the last version of cTrader 4.8 (907) on MacOS 14.4.1.

Thanks.

Laurent

Sophia

This product does not support the MacOS, instead, take a look at some of the other Pivot Point indicators below.

https://clickalgo.com/pivot-point-indicator

https://clickalgo.com/pivot-point

lalac

I've just tested them and I have the same issue, no lines appear.

Any idea?

Sophia

Did you register the trial?

lalac

Nope! How do I register to test before paying?

lalac

I checked this help page https://help.clickalgo.com/account/registration/#license-faqs but I don't have any panel displayed to register my product.

Sophia

It will be displayed on the same chart you attach the indicator or cBot to.

https://help.clickalgo.com/account/registration/#trial-activation

lalac

Understood, but it doesn't work.

Sophia

Can you not see the registration panel on the chart?

lalac

it doesn't appear on the screen

Sophia

ok, thank you, we will investigate, make sure you have selected the chart you added the indicator too and the chart windows height is fully expanded.

lalac

Hi,

Do you have any news on this bug?

Thanks.

Laurent

Mike

Hi, Laurent,

Sorry for the delay, this is a vendor product and no update for the mac has been published, the product page states it is for Windows only and not the mac OS. I tested the other pivot point products on the mac and they work fine for me.

Try the tool below, if you do not see the registration panel, then you may have an issue with your OS build.

https://clickalgo.com/risk-reward-mac

lalac

No product works on my cTrader, I'm using MacOS Sonoma 14.4.1 (Intel), do I have something to do or configure to be able to use these products? Maybe the .Net compiler?

Mike

You can report this issue with Spotware support, it will be a trading platform problem.

You can provide the algo below to help them test, you can also check it yourself to see if you can see the registration panel. You will need to unzip the file.

mac-os-test.zip

23kB