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JakBodum

I am having problems with the optimisation of the smart grid. I have copied the parameters on your video 'cTrader Smart Grid Quick Optimization' but the optimisation completes without a single trade being executed.

Mike

Share the following information.

The symbol you are optimising,
Your backtest settings
The parameters you are optimising
the start and end dates of the optimisation.

Also, your cBot log will show any issues, you can access this from cTrader Automate.

JakBodum

The following parameters have been tried on EURGBP, GBPUSD, XAGAUD, XAUUSD & more...

JakBodum

cBot log (not sure why the dates are so, this from today PM):

Sophia

The log is showing an issue with the symbol you are trading, it's a common cTrader problem, you can Google it

https://ctrader.com/forum/ctrader-support/41524

Try deleting your backtesting cache in C:\Users\user\AppData\Roaming\broker cTrader\BacktestingCache

You can also contact cTrader support for help.

JakBodum

Thanks, I've just tried that and I did think the cache might be to blame but it hasn't changed anything.

JakBodum

Also, it still doesn't work with previously untested pairs so this seems unlikely to be the issue.

JakBodum

It also didn't work for the OP in the link that you provided but cTrader haven't responded to his comment which is dated 8 months ago so I'm not keen on having to contact cTrader as well.

Sophia

Hi, Steven, this is a known cTrader platform issue and not an issue with the product, in the past, we have had the same problem and reported it to Spotware who informed us they would fix it in a future release. I will tell them that the problem persists, but in the meantime, you could try and download the latest version from their website, the link is below.

https://ctrader.com/download

You can also try a clean install:- https://help.ctrader.com/ctrader/installation/

We also noticed another customer reported the same issue to Spotware in March of this year, so the bug still exists, if a clean install does not work, report this issue to Spotware to help them fix it, you can add it to the post below.

https://ctrader.com/forum/calgo-support/42686

JakBodum

I have tried the reinstallation and it behaves exactly the same.

As I understand, I have purchased the SmartGrid automator from ClickAlgo, who have sold it to me as being written to operate on the cTrader platform. It doesn't. Are you essentially saying that it is not fit for purpose?

JakBodum

The issue has been logged on the cTrader forum and a technical issue has also been raised.

Sophia

Thanks for reporting the issue, Let's hope they get it fixed, at any time a cTrader update can affect any cBot or indicator, as a workaround if the cBot has full access, you can run backtests and optimisation which will fix your issue. Please note the error you are getting only affects a small percentage of customers and may be an installation issue of the platform.

Send an email to support with your order ID, select product registration and we will email you a custom build cBot with full access.

JakBodum

Thanks Sophia

JakBodum

I'm not getting very far with cTrader. I have contacted ClickAlgo support for a custom built cBot as you suggested. Can you explain how it will be different from one I already have?

This is frustrating as freebie cTrader bots work perfectly, the only one that won't work is the paid for cAlgo...

Thanks,
Steven

_Hi there,

It's a known issue and it will be resolved in an upcoming update of cTrader. In the meanwhile a workaround would be to use a different account.

Best regards,

Panagiotis

Unfortunately we do not have an ETA for the update. You can create another account with your broker and use that when backtesting

I have already tried another account with my broker, but it performs exactly the same_

Mike

From the feedback from customers so far, having full access to the cBot resolves your issue, you should receive an update shortly, remove the old version and install the new one. Run a backtest or optimisation with tick data and it should now work. The issue is with using tick data with no access to cBots caused by a bug in the cTrader Desktop application.

JakBodum

It has resolved the issue, thanks Mike. And thanks to Sophia for sending it.

JakBodum

The full access is working perfectly for optimisation and backtesting but it won't let me register the product for live testing on my demo account.

What can I do?

JakBodum

~_I was trying to use it with my Pepperstone demo account and that one won't work without regsistration.

It seems to be working ok with a new cTrader demo account that I have just opened.~~

EDIT - It isn't working with the cTrader demo account either