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cuchu

I bought the "cTrader Moving Average Trailing Stop" a while ago.
It works ok, except many times it keeps asking for me to buy the EA, so I turn it off, then re-apply it to the chart on again and it works. But today after doing that, setting it up, and starting it it just didn´t trail the stop at all.
Please help.
Thanks in advance.
Ricardo.

Sophia

Hi, Ricardo, can you provide your order number and the version number of the product, you will see this in the window below. If you do not see the same window, download the latest update.

If you are using the version above, please share a screenshot of the message asking you to register the product again.

Can you also take a screenshot of your cBot log using cTrader automate when you start the cBot as I have..

If everything looks like above, share your cBot settings, the symbol you are using and the steps you are following to use it.

cuchu

Hi Sophia, thank u for the quick response.
I downloaded the update, I will try it on the next live trade.

Order Number: 55421
Order status: Complete
Order Date: 31/03/2024 08:02:22

All the best
Ricardo