cTrader Discord trade notifications

shbma

Hello, i dowloaded discord Notification I did the integration. Everything went well the first few trades and then the bot started to give closing price higher than the entry price and sometimes it give the same entry twice.

It happened with limit orders and stop orders.

Sophia

I have contacted the vendor to help you, in the meantime make sure you have read the user guide below.

https://clickalgo.com/discord-trade-notifier

shbma

@sophia Hi,

I have read the guide multiple times, nothing explains the issue. Thanks

shbma

Hi, just wondering if the vendor will be able to answer or fix the issue. Thanks

shbma

Hi< anyone here ?

Mike

It looks like the vendor is not replying, I will chase them up.

shbma

Mmmm thank you for your response, to bad its good product just needs fixing. please let me know.

cBotMasters

Apologies, I was not given the link to this ticket by the support team. I am looking into this issue at the moment and will revert shortly. @Shbma, I may rely on some more information from you to try and replicate the issue you are seeing.

Many thanks

cBotMasters

Please can you confirm the following for me:

This was a pending order and not a live trade?

There were no other instances running ctrader at the time?

What version of Ctrader you are running?

cBotMasters

Also, if possible, please can you copy and paste for me the journal/log file from your ctrader when this happens.

I am going tor un various scenarios today and see if I can replicate this problem.

Thanks

shbma

Hello, The issue is from pending orders (limit & stops) there is 2 instant and 2 charts open GOLD chart and EURUSD chart.

also it keeps happening on my channel another example attached

please let me know if you need anything els!

cBotMasters

Thank you for this. I'll take a look at this today and come back to you.

shbma

hey i just bought your product let me know if you need anything els,

cBotMasters

Hi shbma, I've now ran tests all day on live trades and cannot replicate this at all.

Can you tell me, is this happening on every trade? and is it specific to gold? as I feel this might be an issue with pip decimalisation across different brokers, e.g some brokers report 500 pips vs other 50 pips for the same price action.

cBotMasters

Also, what time zone are you please? and do any of these trades coincide with high risk news events?

shbma

am in based in bahrain, am trading on demo.. 70% of the time.

i noticed you just changed pip count

this is my discord we can do it live with you. https://discord.gg/tKavEVNb

shbma

last trade went well

cBotMasters

Great, thank you. I've joined your discord, if you could add some relative role so I can see on your Discord.

Thanks