cTrader RSI Alerts issue

gsk1761

Hi Sophia

Ive downloaded the trial version of the cTrader RSI Alerts Indicator.

https://clickalgo.com/dynamic-rsi-indicator

However when selecting either of the alerts (1. popup or 2. telegram) - soon after the first tick - I get a constant flurry of popups or telegram alerts. Can you please advise how to rectify this issue? Or are proper alerts not available for the trial version?

Thanks.

Sophia

Can you save your cBot settings as a file and upload the file in your reply?

https://help.clickalgo.com/account/cbot-settings/

gsk1761

Please see attached.

Does this assist?

(Ive just applied to the chart as an indicator rather than an automated cbot).

log.txt

80kB

Sophia

Thank you for the log, this helps, but we also need your cBot settings, click on the link I provided for instructions on how to get this information.

Can you also tell me the operating system and broker you are using.

gsk1761

Please find attached.

clickalgo-dynamic-rsi-trial.txt

1kB

OS: Windows Server Standard 2022
Broker: IC Markets
App: Ctrader verson 5.0.25 (and Raw Trader Ctrader v 4.9.2 - issue persists on both).

Sophia

Thank you, this is a bug which we will fix asap.

gsk1761

Super. Appreciate the update. Thanks.

Sophia

An update has been published, v1.2.2

gsk1761

Excellent. Thank you for the prompt resolution.

Just a final question. Is there a difference between the 2 products below?

I believe I am currently trialing the first.

Thanks