Risk Reward Pro Tool - SL can't be modified directly on the chart

stream245

Dear friends,

While using the Risk Reward Pro Tool, I've encountered an undesired behavior while adjusting the SL level directly on the chart.

I illustrate this issue on a fresh installation of ctrader and the Risk Reward Pro tool on a new computer in the following video: https://youtu.be/YtOxsQW6tCs

(Broker = icmarkets, Tool settings and Server Time shown in platform in the video)

As the video illustrates, while attempting to adjust the SL level directly on the chart, it seems to be sticky and revert back to the previous level.

I don't know if this behavior is a bug or some setting that prevents this change or if I'm modifying the level incorrectly.

If this is not a bug and there is a way to circumvent this issue, I'd be grateful for some help that can show me how to circumvent it.

Thanks for your help,

Best Regards,
stream245

Mike

I have informed the vendor to reply to this ticket, please allow 48 hours for a response.
If after 48-hours you do not receive a response then please contact me on the Telegram group and I will give you your options.

cwo

Dear Stream245,

could it be that you had the Shift key pressed or the Caps Lock key activated while you moved the Stop/Entry?
There is a feature that the distance between Entry and Stop is maintained when you use the Shift key.

See https://clickalgo.com/risk-reward-planning -> "Pro tip: use the shift button on the keyboard while moving the entry or stop price level to keep the distance between entry/stop constant."
Please let me know if the issue is resolved.

Best,
Carsten

stream245

@cwo#1015 Hi Carsten,

Thank you so much for your prompt reply.

I have checked the functionality using your tips and it seems indeed to have been caused by an activated caps lock key. It is working as intended now.

Thank you for your support,

Best Regards
stream245