cTrader excessive memory use

Neilsh

Hi, I am having problems with ctrader using excessive amounts of Ram. I have this problem with just charts open and no bots or indicators running. Running click algo bots will max out ram quicker and back testing and optimization the fastest way to Max out the ram.
I've been running the click algo memory manager to try and remedy the situation which has worked well some days but has been wiped out on other days with ram and HDD maxing out. I have considered buying a new computer as mine is a little old but only used for ctrader. I found a comment on the ctrader site of a guy who has computer with 64gig of ram which was functioning ok and his other computers running ctrader that are experiencing memory issues. I don't run anything else but ctrader. It is an Dell Business class desktop with Intel i5 3.2Ghz cpu 8gig 1600Mhz DDR3 Ram.
I've followed the instructions on the click algo Memory manager page to delete certain folders.
I haven't always had this problem. This issue has only been happening in the last 1-2 months. I was running a Stochastic bot and a smart grid bot from the ctrader site for a while and also doing lots of back testing and optimization. So I'm not sure if this has impacted my computer somehow?
From what I have read online the excessive memory use has been an issue over a number of years. The earliest I found was 2017. There are a couple of other people in the last couple of months who have listed memory issues and ctrader hanging on the ctrader suggestions page but no real answers to these problems.
Just wondering if anyone has experienced this problem and overcome it? Or any suggestions and ideas?
Cheers,
Neilsh

Neilsh

Top png is ctrader left running over night with charts open. 2 charts have 2x HMA on them. No bots or indicators running.
2nd png is turning memory manager on which did knock the Ram usage down to normal. I left and returned after an hour and Memory was maxed out again.

Mike

Hi, Neilsh,

The symbols I can see above, is these just the charts you have open?

Neilsh

Hi Mike, yes just charts no bots or indicators running. I did have a couple of charts with 2x HMA on them and I did notice that the Switchback bot play button was on all of those charts but not activated so I deleted them and the HMA's that I had so the charts are totally naked now. Here is the task manager screen shot I just took after ctrader was running for one day with the above changes I made.
Its not unresponsive like the 20th was but still unusable.

Neilsh

Hi here's a csv file from the memory manager bot. not sure if there are any clues in here to help.

2021.08.22 00:01:26 , Info , ClickAlgo.Core.UI.MemoryForm.DisplayMemory , 3286

Mike

I would delete the cache completely, follow the steps below.

https://clickalgo.com/how-to-fix-ctrader-high-memory-usage and reinstall cTrader.

I will also contact Spotware about this and get back to you if I get any feedback.

Any chance I can remote connect and investigate?

I would like to find out why CTrader is behaving this way to help other customers

Neilsh

Cheers Mike I'll do that.
Here's the ctrader link to my post on the spotware page https://ctrader.com/forum/ctrader-support/36720
The last comment from them was that I have Cbot running but there is 100% no bots or indicators running. I checked the bot and indicator section before leaving ctrader over night to test the memory usage.

Neilsh

@Mike#1088 Hi mike, I just looking at that link you provided. Yeah I already deleted that cache folder about 1 month ago unfortunately it didn't change anything. That is fine to connect remotely. Do you want me to wait to reinstall ctrader until you connect remotely?

The last trouble shooting report I sent to ctrader Panagiotis replied to me what is written below.
""The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again"
I have bots loaded in the automate section but none of them were running and no indicators running. So I'm not sure how they are running if I haven't pressed the blue bot activate button to make them run.

Neilsh

@Mike#1088

I've just opened ctrader and am going to leaving it running over night again.