Advanced Ichimoku Pro Stopped Working

MASOUD

These are product messages.
The indicator has been paused pending license verification.
It seems we cannot connect to our license server.
After updating the platform, the indicator stopped working and did not recognize my license. After that, the product was deleted and reinstalled, but the problem still exists.
This is a picture

Sophia

Can you access our website?

https://clickalgo.com

Can you confirm if you are still having difficulties?

MASOUD

I have logged into your website and I am still facing a problem.

algoman

Hi, Masoud,

This behaviour only happens on this product, it was created by one of our vendors and we have reached out to them as a matter of urgency to get it fixed. Sorry for the inconvenience.

MASOUD

The problem still exists
Did the product respond to you?

Sophia

Yes, they are working on it, we will chase them up today.

MASOUD

Hello,
the problem persists even after updating the product. I downloaded the product a short while ago and tried to install it, but the problem persists.
Take a look at the picture

Sophia

Can you confirm that your other product is working ok?

If so, we will send you a custom build to work only with your unique cTrader ID.

MASOUD

I deleted the platform, redownloaded it again, installed it, then downloaded the updated indicator dated April 1st and installed it, but the problem still exists.

Mike

I have been looking into this and I am sure the issue is with the indicator, the vendor has been instructed to create a custom build for you, so that you can continue using it. We greatly appreciate your patience and this is not the type of service we expect to offer our customer. Sorry for the delay.

Try the custom build below, it will only work on your unique cTrader ID.

Download fix

MASOUD

Thank you, the problem has been fixed and the indicator is working efficiently.