ClickAlgo Product Licensing Issue

bbobb25

Hello,

downloaded this trial here:
https://clickalgo.com/eurusd-trading-robot

but when trying to run it it says it can not connect to a licensing server. How should I proceed?

Thanks a lot.

Sophia

Hi, sorry you are having issues. I just gave it a quick test and its working on cTrader 5.2.5

When you installed the cBot, did you give it full access?

Also, can you share a screenshot of the error when you start the cBot using the panel below?

Another check to make sure you can access our license server is to visit ClickAlgo and view your dashboard; you will see the license server status widget on the left.

If you are not using cTrader 5.2.5, I would update it if possible.

bbobb25

Hello,

thanks for your reply, actually it never asks for that permission, it installs and when I try to run it (I can optimize it thoughú I get that error with license, please check the screenshot below.

in my ClickAlgo dashboard i have this:

image.png

22kB

thanks a lot.

bbobb25

and yes, I am using cTrader v. 5.2.5

Sophia

Please enter your IP address on the site and share the results.

https://www.ipqualityscore.com/ip-reputation-check

bbobb25

image.png

37kB

it says: . The IP reputation score is currently 58, which does not indicate serious issues. No RBL blacklisting issues were detected at this time.

thanks.

Sophia

Thanks. I think our server blocked your IP. is it a static IP address?

If not reboot your server, to get another one, if it is, let me know.

If you are using a VPN, turn this off.

bbobb25

I have a static IP and no, it is not a VPN.

thanks.

Sophia

thanks, send me your IP and I will try and whitelist it.

https://clickalgo.com/contact-support

bbobb25

XXXXXXXXX

thank you

Sophia

Your IP is not blocked. Can you download the indicator below and start it? Then, tell me if you have the same error.

licensing-indicator-example.zip

33kB

bbobb25

same :-(

Sophia

This isn't easy to diagnose; if you can access clickalgo.com, but you cannot connect to our license server. Try using a different computer or IP address to see if this resolves your issue.

Your firewall or antivirus may be blocking access to our license server.

I greatly appreciate your patience, I am putting together some tests you can run if you have time.