Ctrader Neptune Trial not activating.

jkaransharma101

Hi clickalgo,

I am trying to use neptune trial version and when I try to register it I get this error

image.png

87kB

I have tried this on my desktop as well as my laptop so I believe its something to do with your end.

algoman

Can you try again and let me know if you can connect?

Also, what version do you see on the registration window?

Can you tell me the last six digits of your IP address, just incase you are blocked on our server.

jkaransharma101

here is the screenshot.... its still not working

algoman

Can you tell me the last six digits of your IP address, just incase you are blocked on our server.

jkaransharma101

here is my ip address

122.161.40.187

algoman

Your IP address is not blocked, and we’ve confirmed that other customers have recently registered the same cBot without issue. Additionally, we’ve successfully connected to the license server using this cBot.

Please try temporarily disabling your firewall or security software, as it may be interfering with the connection. If the issue persists, testing on a different computer or network may help isolate the cause.

We understand how frustrating this can be and appreciate your patience while troubleshooting. Let us know how it goes or if you need further assistance.

jkaransharma101

I gave ctrader adminstrator access and turned off the anti virus. I also tried on other device already. its still not connecting.
also, isn't this test suggest that my pc is able to connect to the server ?

image.png

42kB

algoman

Unfortunately, there isn’t much more we can do from our side, as the problem appears to be specific to your local environment. We’re truly sorry for the inconvenience and appreciate your understanding. If anything changes or you need further guidance, feel free to reach out.

jkaransharma101

that's a bummer, you can tell me the debugging process and I can do that. I am a techincal person if that helps to resolve this

jkaransharma101

I have tried on another device and its still not working. There is clearly something wrong here.

https://drive.google.com/file/d/16Th-WWvbixSbQPcY108AMcedY2rBQvNc/view?usp=sharing

this is the algo file I got when I downloaded from clickalgo. can you try this file and also do a screen record for me so that I can verify whether its my local enviourment issue or is it a issue on your end ?