Harmonic Pattern Scanner – Settings Window Error

Sophia

I’ve installed the Harmonic Pattern Scanner on cTrader Desktop (demo account, latest version). When I click the “Settings” button, I get a blank white window. After enabling WebView2 and installing .NET 6 runtime, I now get a system error:

System.NullReferenceException: Object reference not set to an instance of an object.
at Syncfusion.Windows.Forms.MetroForm.UpdateSystemButtonsImages()

I’ve tried all the following:
• Reinstalling the bot
• Launching cTrader as administrator
• Ensuring full access permissions
• Installing all required runtimes
Nothing resolved the issue. The bot UI fails to render.
Please advise if this is a known bug or if an updated version is available.

Mike

Hi, Artur, Sophia asked me to help you.

We’ve identified that your computer’s regional settings may be causing this issue. Our software is currently optimized for English (United States) regional settings.

Please try the following:

Open Control Panel > Region.
Set the Format to English (United States).
Restart the application.

We’re working on a fix to support a wider range of regional settings in future updates.

https://youtu.be/x9H-WlV1Z_k?si=fhJHWkUKOt1ByVNn

If this does not fix it, just let me know, and I will dig deeper.

artur-borowicz

Hi Mike. I did as you suggested. I set the format to English USA, I reset the application and the computer. The settings window is still empty.

I'll tell you what computer and system I have.

Device name LAPTOP-TUF DASH
Processor 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 GHz
Installed RAM 8.00 GB (7.70 GB usable)
System type 64-bit operating system, x64-based processor
Operating system
Edition Windows 11 Home
Version 23H2
Installed on ‎9/‎4/‎2024
OS build 22631.5189

Mike

Thanks, Artur, can you also try English UK and restart your PC?

What are your regional settings? Did you watch the video from the link below for help?

https://youtu.be/x9H-WlV1Z_k?si=fhJHWkUKOt1ByVNn