cTrader ID Licensing

shbma

hello, I have an issue with product licensing, i cant use it with my other ctrader account.

Same PC, Different Email (different ctrader account). can you help?

The issue am facing i cant change ctrader ID Licensing in your website, it keeps refreshing without working. i figured its licensing issue. before it was ok using it on different emails but same PC.

shbma

it shows product added but when i go back and check still off

Mike

Your cTrader ID is 2604816, our products will only work with a single cTrader account, when you start the cBot, it gets your cTrader ID from your active account and uses this. It will work for that account and no other. If you are trying to use it with a cTrader account that is not yours, it will not work.

If you are using more than one cTrader account, you will need to try and remove the license and register the new one.

shbma

Hello Mike,

I have 2 ctrader accounts, kindly share the steps to remove and register it under my second ctrader account. if you referring to this page i tried multiple times the Ctrader id does not change.
[upl-file uuid=8272dc2f-f78f-

Mike

do both of your cTrader accounts share the same cTrader ID as shown above?

shbma

Hi there,

No, both have different emails.

shbma

plus there is no way i can get Ctrader ID as numbers.

We use emails. i use 2 different emails for 4 different brokers. Same pc Same person.

Mike

Install the cBot below, run it on both of the cTrader accounts and share a screenshot of each one.

https://drive.google.com/file/d/1BkuMPEt-TjxrHnDI97a4LAndK6w8Zqe5/view?usp=sharing

shbma

image.png

5kB

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5kB

Current: 2604816
Want to change to or add: 1266709

honestly speaking this should work for same pc or 2pcs even that's what it says on product page, why complicated 1 ctrader id ?

Mike

The cTrader ID is taken from your active account when you start cTrader. Your solution is simple: start the cTrader account using 1266709 and register for it. If it does not work, I can hard delete your 2604816, but if I do this, you will not be able to use it again. Unfortunately, it is not possible to use our products with two cTrader accounts.

If you are using a prop firm, you can request that they change your cTrader ID.

https://help.clickalgo.com/account/registration/#prop-firm-accounts

shbma

Hello Mike, i tired the steps you mentioned does not work, i also shared screenshot. where it shows ( inactive ) that's where i removed and tried to do it for the othrader id.

You can for now hard delete until you find a solution please

i bought this product for 2 pc to be working on. as it says on product page. You just recently updated Ctrader ID even tho the 2 PC still shows and i can also use different Ctrader Id.

image.png

44kB

Mike

I have deleted the license key for your product, Please try again using the cTrader ID 1266709

I still feel you need to contact Spotware if you have two cTraders ids.

shbma

Hey thanks, My email will be to much. 2 emails is much better to handle different brokers.