Trendline Breakout Alerts indicator not working

Martynf_uk

Hi,
I have just today downloaded and installed the Trendline breakout Alert but it appears to do nothing, even after indicating that it recognises a trendline in T1 (T2 does not ever populate with a second trendline).
If the price breaks the trendline there is no pop-up and no email despite my checking several times that it is configured (with my cTrader account email address).
I have tried it on a demo and a live account with the same results. T1 populates, T2 does not, then when the line is broken, nothing, zilch, nada.
This is really disapointing, because I was quite exited about adding this to my trendline strategy.
If I can not get it to work I will unfortunately have to carry on using TV as my alarm platform.

Hoping someone can help.

algoman

This is more of a cTrader Bug. When you draw a trendline to the chart, it defaults to black; if you have a black chart, you cannot see the lines. Just right-click the hidden lines and change the colour to suit your chart theme.

I ran a test and it worked ok for me.

Martynf_uk

Thanks for the reply.
Although I do indeed have a black theme running the colour of my trend lines is a very visible purple. So this was not my issue.
I did work it out though, and now with hindsight, I can see other people potentially having the same issue.
When I first installed the indicator and after I was happy with the set-up, I saved the template as my default.
The problem with that is that if I have also opened my default template on other charts, multiple instances apparently stops the indicator functioning properly.
Once I made sure that no other charts were running the template containing this indicator, it started to work, albeit without the email notification. If I work out why that is, I will drop a reply here.

Sophia

Thank you for your valuable feedback