Hi, Scott,
I hope you don’t mind me opening this support thread for you. It looks like your original email was sent to our development team, who are not involved in customer support.
To assist you effectively, could you please provide the following:
- A detailed description of the issue
- Any error messages received
- Screenshots or screen recordings (if possible)
- The steps you followed leading up to the issue
Once we have this information, we’ll be able to look into it further and get back to you as soon as possible.
