Hi Debasish,
Thank you for your message.
Our records show that you created an account with us in 2024 and downloaded a 14-day trial on January 31st, 2025. You then created a new account and recently purchased the full version, which has since been used.
As per our refund policy, we’re unable to offer refunds where a trial has already been used and the full product has been accessed. This policy is in place to ensure fair use and prevent repeated access to paid products via multiple accounts.
We appreciate your understanding, and if you need any assistance using the software or configuring it to suit your strategy, our support team is here to help.
If you believe this was a genuine mistake and you have not yet actively used the paid product on the new account, we’re willing to review your request further. Please reply to confirm the circumstances, and we’ll do our best to assist you.
