cTrader Advanced FX Trade Terminal

Arisugawa

Hello,

I purchased the QuickFx Terminal and used the license key below:

J9H4MG-ZS36RD-1UK3C4K-14RM9DQ

However, the terminal shows "NOT CONNECTED" at the bottom and does not work, even though:

My internet and cTrader connection is stable
Other ClickAlgo tools work fine
I have restarted cTrader and checked Algo sync settings
My firewall is not blocking anything
I am using the latest cTrader version

Could you please confirm if my license is properly activated?

Screenshot is attached. Please advise how to fix or re-activate the terminal.

Thank you.

Sophia

I just ran the cBot and there was a few-second delay until it connected, wait 5 minutes.

If it still does not connect, let me know, you may need to upgrade as your product is over 3 years old and the license is for 2 years.

https://help.clickalgo.com/account/registration/#license-faqs

Make sure you select a symbol to connect.

Arisugawa

Hi Sophia,

I have completed the license renewal and successfully re-ordered the product.
Order No: 75215

However, the QuickFx Terminal still shows "NOT CONNECTED" even after restarting cTrader and completing the registration process.

The license was registered via the website after purchase.
I confirmed that a valid symbol is selected.
Other ClickAlgo tools are working fine.

Could you please check if there is any issue with the activation on your side?

Thank you again for your continued support.

Sophia

Dear Mr. Tsuzuki,

Could you please provide the following information so I can replicate your setup?

The name of your broker.
The symbol for the chart you are adding to the Quickfx Terminal.
The symbol you are selecting in the QuickFx Terminal.

You are registered correctly.

Can you also start the cBot in cTrader Algo and share the cBot log when you start the cBot.

Arisugawa

Dear Sophia,

Thank you for the follow-up. Here is the information you requested:

Broker: Axiory (using the standard cTrader platform, not a branded version)
cTrader Version: 5.3.12
Symbol on chart: GBPJPY
Symbol selected in the QuickFx Terminal: GBPJPY

I can confirm that the same symbol is selected in both the chart and the terminal, but it still shows "NOT CONNECTED".

Please let me know if you need anything else to investigate further.

Best regards,
Tsuzuki

Sophia

Can you also start the cBot in cTrader Algo and share the cBot log when you start the cBot.

Arisugawa

Dear Sophia,

I have checked the cTrader logs, and it seems the QuickFx Terminal CBot is being aborted due to a timeout.

Here is the relevant log excerpt:

02/07/2025 09:43:26.354 | Error | CBot instance [ClickAlgo QuickFx Terminal, GBPJPY, m15] aborted by timeout.
02/07/2025 09:43:32.120 | Warn | Illegal call out of MainThread is detected. Use BeginInvokeOnMainThread method to prevent this warning.
02/07/2025 09:50:11.607 | Error | CBot instance [ClickAlgo QuickFx Terminal, GBPJPY, m15] aborted by timeout.

It seems that the bot is being forcefully terminated shortly after launch, and the warning suggests there might be an internal issue related to thread handling.

I'm using version 1.7.0 on cTrader 5.3.12.

Please advise if there's anything I can do on my end, or if this needs a code fix from your side.

Best regards,
Tsuzuki

Sophia

Also, in the settings tab for the QuickFX terminal , click on the settings folder button and this will open a folder, look in the error logs folder and share any files you see. It may also be worth deleting the two XML files you see and restarting the cBot.

Sophia

Are you running in the cloud?

Can you also share a video like I have below?

https://drive.google.com/file/d/10D3eVeTJF0P_iWsocOxScHJWCu0E21cB/view?usp=sharing

Arisugawa

02/07/2025 10:09:11.975 | Info | CBot instance [ClickAlgo QuickFx Terminal, GBPJPY, m15] started.
02/07/2025 10:09:18.210 | Info | Version 1.7.0, last updated 04.01.2024 - bug fixes & features.
02/07/2025 10:09:18.210 | Warn | Illegal call out of MainThread is detected. Use BeginInvokeOnMainThread method to prevent this warning.
02/07/2025 10:09:18.210 | Warn | Illegal call out of MainThread is detected. Use BeginInvokeOnMainThread method to prevent this warning.

Arisugawa

Also, the Settings tab or folder button never appears in the terminal UI.

I believe this is because the internal initialization fails before the full GUI is rendered, possibly due to the thread violation (MainThread warning) and subsequent timeout abort.

So I cannot manually access the settings folder from the UI.

Let me know if there's a manual folder path I can use to delete the XML files.

Sophia

The message below is just a warning and does not affect the cBots operation, your issue is something specific to your setup or computer.

Illegal call out of MainThread is detected. Use BeginInvokeOnMainThread method to prevent this warning.

Sophia

try this:

C:\Users\williams\AppData\Roaming\ClickAlgo\QuickFx

Arisugawa

Hi Sophia,

Thank you for all your help so far.

Since I’ve already completed the license renewal and provided logs and diagnostics, I would prefer to wait for a version update that resolves this issue.

As a paying user, I believe it's reasonable to expect the product to work without additional manual configuration.

Please let me know once an updated version is available.

Best regards,
Tsuzuki

Sophia

Also, try disabling your firewall and see if it works.

Sophia

Hi Tsuzuki,

Thank you for your message and for providing the diagnostics.

We understand your concern and absolutely agree that paying users should expect a reliable experience without requiring manual configuration. After thoroughly reviewing the logs and system data you've submitted, we’ve determined that the issue is specific to your local system environment rather than a general bug affecting all users.

This means that while we continue improving the software, the issue you're encountering is unlikely to be resolved through a version update alone. To restore full functionality, some local troubleshooting or system-specific configuration will still be necessary.

That said, we’re here to assist you directly with this. If you’re open to continuing the troubleshooting process, we can guide you step-by-step to resolve it promptly.

Please let us know how you’d like to proceed.

We can also remove the warnings and see if this fixes your issue, shall we do this?

Arisugawa

Hi Sophia,

I followed your suggestion and deleted the two XML files (Symbols.xml and ProtectedOrders.xml).
After restarting the cBot, the files were recreated, but the terminal still shows "NOT CONNECTED" and nothing has changed.

So it seems the issue is not related to saved configuration or corrupted settings.

Let me know if there's anything else I should try — otherwise I will wait for a future update that resolves this.

Best regards,
Tsuzuki

Arisugawa

Hi Sophia,

Great news — after deleting the XML files and restarting my PC, the QuickFx Terminal is now successfully connected.

It seems that a restart was necessary for the changes to take effect. Norton firewall was also temporarily adjusted, but I restored the settings before the restart.

Thank you again for your help!

Best regards,
Tsuzuki

Sophia

thats good news, we will publish an update with the warnings removed.

Thank you for your patience

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