Hi Ben,
Thank you for your message and detailed explanation — it’s helpful in understanding the issue.
Based on what you've described, it seems there may be a combination of registration confusion and potential environment-related issues. Here's what I’ve observed and what I need from you to proceed:
Current License Status
You currently have 5 out of 10 Neptune cBots registered, with three registered today:

This confirms that the license system is functioning and accepting new registrations.
Issues to Clarify
Trigger Bot or Event
You mentioned installing an additional bot, and then all others stopped trading.
→ Can you confirm which bot you added? Did this happen immediately after installation or after restarting cTrader?
Registration Window Behavior
When clicking Register Product, you said nothing happened.
→ Are you seeing any error messages or visual feedback? Does this happen with all bots or only specific ones?
Missing Product License List Entries
You noted the bots were not appearing in the product license list.
→ From our side, the five listed are visible. Can you confirm which bots are not appearing but should be?
cBot Stopping with Registration Prompt
If a cBot is prompting for registration again after previously being registered, this may suggest:
A system identifier has changed (e.g., VM clone, hardware ID change)
Or the product license was removed
→ Can you clarify what message appears when they “deactivate”?
Specific Products Affected
Please list the bots (names and currency pairs) that are failing to register or failing to trade.
Additional Notes
If the Register Product window does not appear and the bot runs without prompts, it typically means the product is already registered.
The license system does not automatically unregister products — a deactivation only occurs if a VM/hardware change invalidates the machine ID or a manual removal takes place.
Once I have the answers to the above, I’ll be able to investigate further and help resolve this issue.
Neptune Algo Strategy FAQs
It may be worth reading the FAQs page which may explain why you are not getting trades,