cTrader Freezing While Executing an Order

Sophia

A customer wrote:

I recently purchased the cTrader One-Click Trading Terminal and have encountered serious issues. The platform is extremely slow, and I haven’t been able to execute a single trade. Every time I attempt to place an order, it gets stuck on “Order Request” and no trade is executed.
I’ve attached a screenshot for reference. Could you please assist me in resolving this issue as soon as possible?

algoman

Try stopping the one click terminal and submitting a manual order, does cTrader still freeze?

redcloud

Hi Algo Man,

My cTrader account executes trades normally without any issues. At first, I assumed the problem was with the platform itself, so I tried downloading and testing multiple versions of cTrader, but everything seemed to work fine.

The issue only starts when I load the ClickAlgo One-Click Terminal. As soon as I click Buy or Sell, an "Order Request" notification appears in the top-right corner and loops continuously. After that, the entire platform freezes if I try to click anywhere, and I have to use Task Manager to force close cTrader.

Once I reopen the platform, I can see that the trade was placed and is showing in the position panel, so the order does go through eventually. I purchased this tool years ago and don't recall ever having this kind of problem before. But at the moment, it's completely unusable due to this issue.

If we’re unable to find a solution, I’d like to request a refund.

Thanks.

Sophia

Hi, we were unable to duplicate the issue our end, you can request a refund here or if you wish us to investigate further to see if we can find out why your computer is freezing, you can start the cBot using cTrader Algo, and open the cBot log, attempt to submit an order and record what you see in the log.