Introduction
At ClickAlgo, we are committed to providing responsive, transparent, and accessible support for our customers. This policy outlines how support is delivered, where it is provided, and the expectations we maintain for all participants in our support community.
By using ClickAlgo products or engaging with our support platform, you agree to the terms outlined below.
1. Support Channels
All product support is provided exclusively through our community platform:
🔗 https://ctrader.info
We do not provide support via email to ensure a structured, transparent, and searchable environment for all users.
2. Types of Support Offered
We provide support for:
- Product installation and activation
- Licensing and trial inquiries
- Configuration and usage of ClickAlgo cBots, indicators, and tools
- General technical questions related to our software
We do not provide:
- Investment advice or trading strategies
- Debugging of third-party tools
- Support for non-ClickAlgo products
3. Trial and Refund Policy
All products include a 14-day trial to allow you to evaluate before purchase.
A 14-day refund policy is in place for paid products if they are unsuitable or incompatible (e.g., do not work on your platform due to unsupported environments like cTrader Cloud).
4. Code of Conduct
To maintain a respectful and productive support environment, all users must follow these rules:
- Treat ClickAlgo staff and community members with respect.
- Avoid abusive, defamatory, or inflammatory language.
- Do not make false or misleading claims about our products or services.
Stay on-topic and post in the appropriate category or product thread.
5. Moderation & Enforcement
We reserve the right to:
- Remove any post that violates this policy.
- Suspend or ban users who engage in harassment, false accusations, or spam.
- Decline further support to individuals who consistently refuse to follow our policies or abuse the support process.
6. Transparency
We are committed to transparency and fairness. Support issues, bugs, and feature requests posted publicly help us improve our products and assist other users with similar needs.
If you have a concern that requires escalation, please submit a formal complaint here:
🔗 https://clickalgo.com/complaints
Last Updated: 12 July 2025
ClickAlgo Limited
https://clickalgo.com
Registered in England and Wales
