Mac Risk & Reward Tool not allowing access after cTrader update

RayzFX98

Hi guys,

After updating my MacOS cTrader desktop platform, when I tried to access my Risk & Reward Tool that I purchased from you guys, it all of a sudden after the update was asking me to re-register the product and wasn't allowing me to access the tool.

When I click on 'Register Product', it gives an error message that says "It looks like we cannot connect to our licensing server: System.NotSupportedException: net_http_unsupported_version
at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
at cTrader.Automate.Instances.Http.AutomateHttpService.RequestProcessor()" - and then the tool eventually closes.

I tried to delete the tool and re-download and reinstall, but the same issue persists. For a tool I purchased last month and was working fine previously (even after previous updates), i'm not quite sure what is going on here and would really appreciate urgent assistance.

Thank you,

Raymond.

Mike

Hi Raymond,

Thank you for your patience.

This is a known issue affecting the Mac version of cTrader. We've already escalated the matter to the Spotware Development team for resolution. If you're able to report the issue directly to them as well, it may help prioritise a fix.

Best regards,
Mike

RayzFX98

Hi Mike - thanks for your response - hope this can be resolved very soon - I will email them myself also.

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