The bot is not working

78patron

I bought the following product and it doesnt work,it has a bug. What can I do? cTrader One-Click Trading Terminal

Mike

I can help you. Please provide as much information as possible, so I can produce the same error.

78patron

When i open the bot it bugs. Sometimes i can set it up but then it doesn't work and block all ctrades running.

78patron

Look how it gets blocked, pic attached.
I bought a software and doesn't work. You better fix it or you give me back the money i spent.

78patron

Also, the stealt mode doesnt work. I choose it and i do not see in the window ant SL or TP

Mike

I'm very sorry to hear you're experiencing these issues, this is not the level of service we aim to provide. From your message, it sounds like your screen may be frozen, is that correct?

You're welcome to request a full refund, and I'll ensure it's processed without delay.

I can duplicate the same error. It looks like a recent cTrader update has affected our product, we are working on a fix,

In the meantime, please remove the cBot from cTrader,

78patron

it doesn't let me to refund. Refund Request Rejected. Yes it is frozen and bug all ctrades. Please proceed to my refund cause product is not correct.

Sophia

Hi Panagiotis,

I’ve issued you a full refund with no fees deducted, as there appears to be an issue with the product. Please accept our sincere apologies for the inconvenience.

Occasionally, updates to the cTrader platform can cause compatibility issues with our products. We are actively working to resolve this and ensure everything functions correctly as soon as possible.

Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.

Best regards,
Sophia
ClickAlgo Support

78patron

Thank you for the refund. The bot is saying that the algorithm is available only locally because it is complied for NET 4.0

Sebastian

This is normal, you cannot run applications with a GUI on cTrader cloud.

78patron

What should i do? Maybe this is the reason why it is bugging. Can i do something else in order to run correctly?

Mike

Hello again,

Thank you for being so patient. I'm currently working on a fix, cTrader has undergone numerous updates over the past few years, and unfortunately, these changes have caused compatibility issues with this product. I'm aiming to release a stable update within the next few days.

Please also note that tools such as the One-Click Terminal require visual access to Windows and cannot be run in the cTrader Cloud environment. These types of tools depend on UI components that are only available when running cTrader on a desktop or VPS.

I’ll keep you updated as soon as the new version is ready.

Best regards,
Mike.

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