If you are having any problems installing the cTrader platform, just follow the steps below.
For Windows 7/8/8.1/:
Close any running instance of cTrader.
- Restart your computer.
- Hold down Windows + R on your keyboard to open the Run dialogue box. Copy and paste appwiz.cpl into it and
- click OK to open the Programs and Features panel.
- Find cTrader in the list of the installed programs, and uninstall it - select it and click Uninstall/Change).
- Find the .NET framework in the list, and uninstall it as well (restart your computer if prompted).
- Hold down Windows + R on your keyboard to open the Run dialogue box. Copy and paste %USERPROFILE%\AppData\Local\Apps in it, and click OK.
- Delete the 2.0 folder and close the Windows Explorer.
- Hold down Windows + R on your keyboard to open the Run dialogue box again. Copy and paste %USERPROFILE%\AppData\Roaming in it, and click OK.
- Delete the following folders: cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon, and close the Windows Explorer.
- In the Windows Start Menu select Documents, and rename cAlgo and cTrader folders (so that you will not lose any user data), then restart your computer.
- Install the latest .NET Framework from the Microsoft official website.
- Restart your computer again.
- Download and install cTrader.
For Windows 10:
Close any running instance of cTrader.
- Restart your computer.
- Hold down Windows + R on your keyboard to open the Run dialogue box, copy and paste appwiz.cpl in it and click OK to open the Programs and Features panel.
- Find cTrader in the list and uninstall it - select it and click Uninstall/Change).
- Hold down Windows + R on your keyboard to open the Run dialogue box, copy and paste %USERPROFILE%\AppData\Local\Apps into it, and click OK.
- Delete the 2.0 folder and close the Windows Explorer.
- Hold down Windows + R on your keyboard to open the Run dialogue box, enter %USERPROFILE%\AppData\Roaming in it, and click OK.
- Delete the following folders: cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon, then close Windows Explorer.
- In the Windows Start Menu select Documents, and rename cAlgo and cTrader folders (so that you will not lose any data).
- Restart your computer.
- Launch Microsoft .NET Framework Repair Tool.
- Download and install cTrader.
