Moving Average Strategy Bot Failed to Initialize

Sam

Greetings Click Algo Team,

We had purchased this indicator [https://clickalgo.com/moving-average-cbot] a while back but we seem to be having issues in getting the bot to work. Attached is a screenshot of the ctrader interface.

We are able to make changes to the settings but the bot doesn't load. Kindly assist.

Mike

Hi, Sam,

It looks like you downloaded this product 3 weeks ago, so I assume it has been working ok before, I would turn off your Telegram alerts and try again, also, restart cTrader.

If you still get this error, share the cBot log when you start the cBot.

Can you also export your cBot settings as a file and upload it instead of taking a screen shot.

Sam

Hi Mike,

Yes. The bot was working ok. Will review as advised and get back to you.

Best Regards,
Samuel Machua.

Sam

Hi Mike,

We have removed the telegram alerts and restarted ctrader. The issue still recurs. See the attached screenshot. The pop up has not changed. There is no data on the log.

Mike

I will need to connect to investigate further, please follow the instructions on the link below.

https://clickalgo.com/remote-desktop-support

You may have an issue with the actual trading platform.

Sam

Already done. Which email should I use to send the logins

Mike

send to mike@clickalgo.com

give me 1-hour before you will allow access, close any sensitive information and have cTrader running with a demo account.