I set the timeframe to 1-min to get a quick signal and when both trend and bbands signals showed bullish a Telegram message was sent as shown below. In order to get a signal, both values must be bullish or bearish.
As this feature is working for us and not you the only thing we can do is remote connect to your PC to investigate, please follow the link below and send your credentials to email@example.com
There seems to be an issue with the actual cTrader platform sending emails, we have contacted Spotware and they are investigating, the error below is shown in the indicator log.
08/01/2021 07:29:13.944 | Failed to send email "cTrader Email Test". System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Authentication