I installed the cTrader Risk & Reward Tool using cTrader 4.2.2 Beta on 2 charts EURUSD and EURJPY and added both a buy and sell drawing tool, I could not identify any errors, please could you provide the following information.
I also started the cBot and then stopped it, I started it again and there was no freezing of the platform.
- Can you explain more about the account freezing, and what actually happens?
- The Broker you are using.
- The version of cTrader
- Your order number when you purchased the product
- Please confirm you are using the tool from the link above
- The exact steps you are following to get the error
- A screenshot of your settings and the symbol you are trading.
- Your operating system, so Windows 7, 10 or 11
Once I have this information I can investigate further, with your order number I can look up your account.