cot index indicator not working

rich1243

I need help with cot index indicator each time i try to load it says asset not supported and on other broker does not load at all

Mike

Thanks, to help the vendor investigate, can you provide more information, like the symbol and broker you are having problems with.

HamedHamidi

@"rich1243"#p2293
Hi rich.
Please Email me
Hamidi.hamed@zoho.com

Mike

Hi, Hamed, could post on here the fix you did to help the customer.

HamedHamidi

rich1243

what is your main broker? Do you get the error "Asset not supported" on all assets?
Is there any error message when you load it on other broker?

rich1243

i am using pepperstone spreadbetting account it sasy SB behind the symbol also the dashboards have difulty loading and don't update live on screen when one of the loads

rich1243

also yes it says that on all symbols and when i load the dasboard it says take a few minutes to load and then it does not load

rich1243

maybe i have to pay for the data on nasdaq

HamedHamidi

oh I see dear Richard. Use symbols with standard asset name. I have loaded the indicator on pepperstone platform and there is not any problem. for US indices I should recompile your indicator. I will fix that issue, give me sometime.
and for the dashboard, yes it takes sometime, there are many calculations, but there should not be any problem as I tested it.
look at the screenshots please.

HamedHamidi

cot index

HamedHamidi

cot dashboard

Mike

An update has been published for this, I will close this ticket and assume the vendor has already sent you the updated product with the fix.