Scalping Tools Crashes Occasionally

Hoodtrader

Dear Team,

Occasionally the Scalping tool crashes during use.

Sorry I don't have much to share with you, but I'm actively trading and often in a position so I don't have time to collect more info. It's happened a few times over the past week or so.

The good news is, I just have to restart the tool (click Play) and it works again immediately after checking my license, however, it's posing a risk to my trades.

Mike

Thank you for reporting this, I am sure we can fix it, but first, can you provide some more information so I can investigate, recent updates of cTrader have been known to cause issues.

What version of cTrader are you using?
Who is your broker?
What version of the scalping tool are you using, you can find this in the log tab.
Can you provide a screenshot of your settings and the symbol you were trading?

There have been no other reports in a few years of bugs, so we may need to do some fixes for the new cTrader update.

My advice is to stop using the tool until I have fixed it.