Difficulty registering the license of cTrader ménory manager

francis

Hello I bought ctrader memory manager; when I run the cbot it asks me to register the license. I register the license without problem. May when I restart the cbot, a message says that the product license is not registered. I tried many times and even by copying the key directly to paste it in the page relating to license management without success. I therefore think that the key sold with the product is not the right one. I would like someone to offer me a solution. thank you.

Sophia

Hi, Francis, can you share the license key here please and a screen shot of the error message

francis

@"Sophia"#p3839

hello, here:
the link to access the screenshot:

license key: VW5PME-WEQ34-7PV07-1I3JGS9
order number: Order #35127 Order Date: 30 September 2022

Sophia

Hi, Francis,

The product name has changed on the website, to fix this issue, do the following:

Remove the license using the license manager
Start the cBot again and you will be taken to the registration page
Register the product again.

If you have any problems, just let me know and I will manually register the product for you.

again.

francis

@"Sophia"#p3852

Bonjour Sophia,
J'ai procédé comme vous l'avez décrit mais ca ne marche toujours pas.

Sophia

Can you post in English please, I do not speak French

francis

@"Sophia"#p3856
hello excuse me. I say I did as you described but it still doesn't work.

Sophia

Please start the cBot, it should work now.