Problems with cTrader Risk & Reward Professional

Jon

Can't get the tool to work after removing and re-installing - error message attached.
Noticed settings were retained when re-installing.
How do I do a clean re-install?

Regards
Jon

Sophia

Hi, Jon,

Which version of cTrader are you using and what is your operating system? I will get the vendor to reply to this post.

Jon

Hi Sophia,

cTrader 4.5.3 and Windows 11

Thanks
Jon

Mike

Hi, Jon,

I tested the indicator on two separate machines with the same version of cTrader and operating system, I cannot reproduce the error, are you using any specific settings?

Did this error happen when you first attached it to a chart and passed the license validation?

If you could provide some more information, that would be great.

Jon

Hi Mike,

I've been using the indicator for a few months and this error hasn't occurred before, so I suspect it's not something which can be easily reproduced.

Have had other issues as well, for instance all the saved settings being lost and had to re-enter again. As this has to be done on each chart it becomes very laborious.

Indicator doesn't feel very robust at the moment so I'm hoping the developer can offer some reassurance.

Regards
Jon

Mike

Hi, Jon,

Can you create a new bug report for the settings not being saved I will get the vendor to help you, and provide as much information as possible to help him fix the issue?

Please be aware all the recent updates of the cTrader platform has had an effect on all cBots and indicator, we and all other cTrader developers have been fixing them as they are reported,

Thank you for your patience.

Jon

Have done, thanks Mike.

Regards
Jon

cwo

@"Jon"#p4453

Jon - did you apply the indicator to a chart with an account value of zero? If yes, there is a problem to calculate the risk/size for accounts without any balance. I will take care of this with the next version.

Best,
Carsten

Jon

Hi Carsten,

Yes!

I'm still using demo accounts and I must have inadvertently switched to a zero balance account. I can reproduce the error by switching between zero balance and active balance accounts.

Thanks for your help.

Regards
Jon