cTrader Risk & Reward Professional settings not saved

Jon

Hi,

Further to report here: https://ctrader.info/d/919-problems-with-ctrader-risk-reward-professional/6 I experienced an episode where my settings for the tool reverted to the default settings and I had to re-enter them for each chart. I had been using the tool for several months with machine being rebooted several times in that period but this had not happened before. Settings were retained once I re-entered and it hasn't reoccured.

Regards
Jon

Sophia

Hi, Jon, I have informed the vendor who will be in touch.

cwo

Hi Jon!

The settings are stored in the registry below the key
HKEY_CURRENT_USER\SOFTWARE\imb24\cTrader\Risk Reward Pro\ ACCOUNT_NUMBER \ INSTANCE_ID

If the settings do not appear anymore in your charts, it is likely that the account number or the instance id changed. Could you check that?

Btw. if you are able to export the settings from the registry, edit the resulting file by replacing the ACCOUNT_NUMBER and/or INSTANCE_ID with your current set and re-import the changed file into the registry, you could import existing settings to a different account/instance. (I may provide a "copy from" option in the future to use existing settings for different accounts/instances).

I hope that helps. Please let me know if this solved your problem.
Best,
Carsten

Jon

Hi Carsten,

I've tried looking in various folders etc. but I've no idea where the registry is.
Can you direct me?

Thanks
Jon

cwo

@"Jon"#p4535

Hi Jon,

the Windows registry is a database that stores important system and application settings on your computer. RegEdit.exe is the program that you can use to manage the registry. You can access it by searching for it in the search box. However, if you are not familiar with using the registry editor, it is best to avoid making changes to the registry as improper modifications can cause problems with your system.
If you still like to try, follow my instructions by using the RegEdit.exe.

Keep in mind how the settings of the RR-Tool are stored. They will be remembered for the same accountId and the same instanceId. If you keep both stable, the settings will be there.
If there is the need to add a new account (or add multiple instances of the RR-Tool), the easiest way is to configure it once for each combination (account + instanceId).

I hope this helps.
Best,
Carsten

Jon

Thanks Carsten, I'll give that a go.

Regards
Jon

Sophia

The ticket was closed, vendor dealt with the customer directly.