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First, make sure it's a bug. You should also search this group to see if anyone has already reported this bug.

Once you've established that it's a bug and that we don't know about it already, the most important thing you can do is come up the steps to reproduce the bug, please choose a single example and not post multiple examples. The simpler description to duplicate the issue, the more likely a developer is to successfully reproduce the bug and fix it.

In addition to the steps to reproduce the error, we will also need the following information:

Name of broker
Your location and timezone
Are you using the trial or paid version

How To Upload An Image
If you wish to provide an image showing your issue, just click in the press or paste to upload button on the bottom left of the text editor window, this will allow you to upload your image onto our cloud account.

Please take some time to read about how to report bugs here.

We know it's a lot of work to file an effective bug report, but a good report can save hours of a developer's time, and make the bug much more likely to get fixed. We also reserve the right to alter the post to make it easier for the developer to understand or remove duplicate posts.

Automated Trading Robot Bugs
If you are reporting a possible bug with one of our automated trading robots (cBots), then please follow the link below which will tell you the information we need in order to investigate.

How to report a trading robot bug

When you have posted your bug report, follow the thread so you are updated when we reply.

Please do not post your bug report on this thread, post here instead.