cTrader Memory Management Tool

ncel01

When it becomes evident that this tool doesn't fit its purpose the following thread is locked:
https://ctrader.info/d/759-ctrader-memory-management-tool

Am I missing something @Sophia ?
Is this a standard way to handle discussions?

Thanks for informing!

Sebastian

The tool does what it says, it clears unused memory used by cBots and indicators from the algohost, the Spotware team have redesigned the cTrader platform to isolate the memory consumption used by bots. If you are getting heavy memory usage in the main cTrader thread then you should contact Spotware support.

There have been many reports in the past of memory usage issues, this was due to Spotware releasing new updates that had bugs, but they should be fixed now.

When we registered with the ClickAlgo site we accepted that support will be from this website, so this is the place to report any issues or chat about products.

Hope that helps.

ncel01

Hi Sebastian,

I understand that, since memory used by the cBots is now isolated from the main thread, it is lo longer possible to free up RAM from this process by using this tool.

In short, Spotware made the situation even worse.

I'd love to share your confidence regarding a possible fix for this.
However, this issue has been reported since 2013 and Spotware keeps ignoring the evidence, therefore, I can only assume they will never be able to get this sorted.

Sophia

Thank you for your feedback, we will get in contact with Spotware to see if the product is functioning correctly and if not were will publish an update.

ncel01

Hi Sophia,

Thank you, that's appreciated!
Have a great weekend!