Help with ClickAlgo cBots

shbma

Hello guys, i need your help please, non of the cbots work and sometimes the platform crashes, i have downloaded the Latest version, downloaded .net frames as per instruction rebooted and cleared data but still no hopes.

1- advanced protection: stops working after 2-3 mins.
2- guardian angel: window freeze then stopes and restarts by it self after the restart it works and sometimes not.
3- Neptune as you know no data showing in the log.
4- sometimes while doing the above the platform crashes

i have submitted reports within the platform but no hopes. please advice

Mike

All of our cBots will stop after 1-min if you do not verify the license, you should see the window below.

Regarding the issue with the Neptune cBots, we have already replied to your query.

https://ctrader.info/d/1724-cached-data-not-available-or-corrupted

Please can you open a new ticket (post) for the Guardian Angel Free version and provide the log information.

shbma

The issue is after the verify. and sometimes the verify page does not show.

i think its platform issue, see attached.

here is the log for angel.

Mike

These are just warnings, remove the Guardian Angel Free version from cTrader and try and use your other cBots again,

I can see above the platform has frozen, restart the platform without the guardian angel cBot.

shbma

Here the screen is frozen. its very laggy like if i want to switch to a bot or do anything.

shbma

i have done this step more than 15 times. restarting the platform.

shbma

advanced again switch off by it self after removing angel bot.

@Mike

Mike

Share your log information for the Advanced Protection cBot like I have below.

shbma

here, EURUSD and GOLD

@Mike

Mike

I would download the latest version of the product, you can do this by deleting the version you are using and downloading a trial again.

Mike

We have published an update to the Guardian Angel Trade Assistant (Free) version, it should now work as expected.

https://clickalgo.com/free-risk-management

shbma

Hey @mike thank you for your response,

Update:
After removing and redownloading.

-Advance protection seems to be working fine since yesterday.

-Angel stopped working overnight.

Netpune still same problem cant run backtest.

Sophia

This is the same issue you reported before, we have already told you twice that you need to contact Spotware support regarding this as it is a known cTrader issue.

https://ctrader.info/d/1724-cached-data-not-available-or-corrupted

Regarding the Guardian Angel, please start a new post under product help and share the cBot log.