First, make sure it's a bug. You should also search this group to see if anyone has already reported this bug.
Once you've established that it's a bug and that we don't know about it already, the most important thing you can do is come up with the steps to reproduce the bug, please choose a single example and not post multiple examples. The simpler description to duplicate the issue, the more likely a developer is to successfully reproduce the bug and fix it.
In addition to the steps to reproduce the error, we will also need the following information:
- Name of the broker.
- Your cBot Settings.
- Your cTrader UTC time (bottom right of the trading platform).
- A screenshot of your chart.
How to Share Your cBot Settings?
You need to first save your settings as a text file, it is usually saved with a cBotset extension, once you have this file with your settings just use one of the Free cloud storage services like Microsoft OneDrive, Google Drive or DropBox to upload the file and then share the link here.
How to Take a Screen-Shot of Chart
We need a clear image of your chart with all your indicators and a vertical line showing where the event happened.
How To Upload An Image
If you wish to provide an image showing your issue, just click in the press or paste to upload button on the bottom left of the text editor window, this will allow you to upload your image onto our cloud account.
We know it's a lot of work to file an effective bug report, but a good report can save hours of a developer's time, and make the bug much more likely to get fixed. We also reserve the right to alter the post to make it easier for the developer to understand or remove duplicate posts.
When you have posted your bug report, follow the thread so you are updated when we reply.
Please do not post your bug report on this thread, post here instead.
