Sophia You can remove any old licenses in your ClickAlgo account using the link below. https://clickalgo.com/manage Once you have removed the old registered licenses, start your cBot to register the product using your current cTrader ID.
Harry-w im unable to remove old licenses on that site and when i try to do that through ctrader then cTrader ID box is not active
Sebastian Your old license is inactive; you need to start the R&R tool cBot in cTrader to register again; if you are trying to register the cBot using a different cTrader ID than the one you are using with cTrader then it's not possible. Your cTrader ID looks like it is 7340280; this is the one you use for registration.
Harry-w i think the problem is when i click remove then ctrader ID it goes inactive mode instead  removing it
Sebastian What is your new cTrader ID? It shoes inactive because you used a trial in the past and it cannot be removed, can you also tell me how to managed to get a new cTrader ID?
Harry-w I was using my friends ctrader at the time but now I trying connect my own ctrader. My ctrader id is hlutsius
Sophia It is not possible to use someone else's ctrader account to run this product; I can see above your cTrader ID is 7340280; it will run on your account only. You cannot altogether remove this license because you have previously used a trial version.
Sophia I have registered the product for you, and it uses the same ID: 7340280 Tell me how it changed if you no longer have the same cTrader ID. It is not possible to register with your friends' ID. Download the cBot below, start it and take a screenshot of the popup window; it will show your cTrader ID. https://drive.google.com/file/d/1BkuMPEt-TjxrHnDI97a4LAndK6w8Zqe5/view?usp=sharing
Harry-w nothing changed, please just tell me can i change the R&R tool ctrader id license or do i need to buy new one?
Pipster You need to start the cBot locally, and you will see a popup window like mine below with the ID. I assume Sophia needs your correct cTrader ID, so she can help you.
