Hi, thank you for reporting this, in order to investigate I will need a clear chart shot like the one below showing the date and time when a trade alert should have occurred.
I have edited your post to include only a single example for USDJPY.
You will also need to change the line colour to white for the 2 moving average indicators that send the signal.
Please note you are using version 2 of the system which we have recently stopped selling due to its complexity and customers getting confused, I highly recommend that you download version 1 which is much easier to use and has just been updated.
You can download this from your account downloads.