Hi, we usually reply here within 24 hours between working hours in the UK, you only posted 3 hours ago, so please be patient.
Have you managed to read the user guide for the latest version, the alarms will turn off once an event happens as this is the behaviour of the product, you can keep the alarms on by adjusting the keep alarms alive setting for VPS mode.
The new version of cTrader affected most of the 3rd party indicators and cBots for everyone and we have been fixing them as they are reported, this product has been upgraded for v4.2 of cTrader.
I would also download the latest version from your account downloads, the latest version is v2.3
You can find more information in the user guide below.
Please note alarms will only occur once until the event happens again, they will not keep sending an alert, if you still have a problem, provide the name of a single alarm together with your settings and we will investigate. Also, no customer has reported any issues with this product since they last update of cTrader a few months ago.